Exit, Tweets and Loyalty
---- Acknowledgments ----
We gratefully acknowledge financial support from SSHRC (grant # 493140). The paper benefited from helpful comments from Severin Borenstein, Judy Chevalier, Isaac Dinner, Francine Lafontaine, Dina Mayzlin, Amalia Miller and seminar participants at the University of Toronto, UC-Berkeley, the University of Minnesota, the University of North Carolina, Ebay, Facebook, the 2016 ASSA meetings, ZEW at Mannheim, the Searle Annual Antitrust Conference, the University of British Columbia, Harvard University, the NBER Summer Institute, the NBER Organizational Economics Working Group, Stanford University and Carnegie Mellon University. The views expressed herein are those of the authors and do not necessarily reflect the views of the National Bureau of Economic Research.