The Performance Effects of IT-Enabled Knowledge Management Practices
The extensive literature on knowledge management spans several fields, but there are remarkably few studies that address the basic question as to whether knowledge management practices improve organizational performance. I examine that question using a national probability sample of establishments, clear measures of IT-driven knowledge management practices, and an experimental design that offers a unique approach for addressing concerns about endogeneity and omitted variables. The results indicate that the use of company intranets, data warehousing practices, performance support systems, and employee competency databases have significant and meaningful effects on a range of relevant business outcomes.
This study was supported by the US Department of Education's National Center on Post-Secondary Improvement. Thanks to Matthew Bidwell for helpful comments and to Rocio Bonet for careful research assistance. The data for this project is housed at the Center for Economic Studies of the US Bureau of the Census. The views expressed herein are those of the author and do not necessarily reflect the views of the National Bureau of Economic Research.