NATIONAL BUREAU OF ECONOMIC RESEARCH
NATIONAL BUREAU OF ECONOMIC RESEARCH
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Arbitration with Uninformed Consumers

Mark L. Egan, Gregor Matvos, Amit Seru

NBER Working Paper No. 25150
Issued in October 2018, Revised in June 2019

---- Acknowledgments ----

We thank Pedro Bordalo, Eric Budish, John Campbell, Judith Chevalier, Lauren Cohen, Alexander Dyck, Glenn Ellison, Will Gerken, Shane Greenstein, Ben Iverson, Terrance Odean, Andrea Pozzi, Jesse Shapiro, Andrew Tuch, and the seminar participants at Bocconi University, Columbia Business School, the Consumer Financial Protection Bureau, Einaudi Institute for Economics and Finance, Harvard Business School, the Kellogg School of Management at Northwestern, NYU Stern School of Business, Penn State, Stanford Graduate School of Business, Tilburg University, the University of California at Los Angeles, University of Texas at Austin, the University of Wisconsin School of Business and the Yale School of Management. We also thank participants at the ASSA meetings, Financial Conduct Authority and Imperial Business School Conference on Household Finance and Consumer Decision-Making, workshop on Financial Intermediation and Regulation at Queens University, NBER Industrial Organization Meetings, Stanford-Berkeley joint workshop and the Yale School of Management Jr. Finance Conference. The views expressed herein are those of the authors and do not necessarily reflect the views of the National Bureau of Economic Research.

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