The Limits of Reputation in Platform Markets: An Empirical Analysis and Field Experiment
NBER Working Paper No. 20830
---- Acknowledgments ----
We are grateful to many employees and executives at eBay without whom this research could not have been possible. We thank Andrei Hagiu and Glen Weyl for very helpful comments. The views expressed herein are those of the authors and do not necessarily reflect the views of the National Bureau of Economic Research.