Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services
NBER Working Paper No. 18723
---- Acknowledgments ----
We thank management at our field site for providing the data for this study. Frank Levy provided valuable feedback on an earlier draft of this paper. We are grateful to Linda Argote and three anonymous reviewers for helpful comments. All errors are the responsibility of the authors. We acknowledge support from the Division of Research and Faculty Development at Harvard Business School. The views expressed herein are those of the authors and do not necessarily reflect the views of the National Bureau of Economic Research.