Consumer search is not only costly but also tiring. We characterize the intertemporal effects that search fatigue has on oligopoly prices, product proliferation, and the provision of consumer assistance (i.e., advice). These effects vary based on whether search is all-or-nothing or sequential in nature, whether learning takes place, and whether consumers exhibit brand loyalty. We perform welfare analysis and highlight the novel empirical implications that our analysis generates.
Document Object Identifier (DOI): 10.3386/w17895
Published: Bruce I. Carlin & Florian Ederer, 2019. "Search Fatigue," Review of Industrial Organization, vol 54(3), pages 485-508. citation courtesy of
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