Improving Last-Mile Service Delivery using Phone-Based Monitoring

We are grateful to officials in the Government of Telangana, especially Mr. K Ramakrishna Rao and Mr. C Parthasarathi. This paper would not have been possible without the efforts and inputs of the J-PAL South Asia/UCSD project team in the Payments and Governance Research Program, including Kartik Srivastava, Avantika Prabhakar, Frances Lu, Vishnu Padmanabhan, Surya Banda, Mayank Sharma, and Burak Eskici. We also thank Michael Callen, Gordon Dahl, Markus Goldstein, Abhijeet Singh, Adam Solimon and several seminar participants for helpful comments. Finally, we thank the Strategic Impact Evaluation Fund (SIEF) at the World Bank (especially Alaka Holla), and the Bill and Melinda Gates Foundation (especially Dan Radcliffe) for the financial support that made this study possible. The views expressed herein are those of the authors and do not necessarily reflect the views of the National Bureau of Economic Research.

• randomized controlled trials registry entry

• November 20, 2018
• January 24, 2019