NATIONAL BUREAU OF ECONOMIC RESEARCH
NATIONAL BUREAU OF ECONOMIC RESEARCH
loading...

People Management Skills, Employee Attrition, and Manager Rewards: An Empirical Analysis

Mitchell Hoffman, Steven Tadelis

NBER Working Paper No. 24360
Issued in February 2018
NBER Program(s):Corporate Finance, Labor Studies, Productivity, Innovation, and Entrepreneurship

How much do a manager's interpersonal skills with subordinates, which we call people management skills, affect employee outcomes? Are managers rewarded for having such skills? Using personnel data from a large, high-tech firm, we show that survey-measured people management skills have a strong negative relation to employee turnover. A causal interpretation is reinforced by research designs exploiting new workers joining the firm and managers moving jobs. However, people management skills do not consistently improve non-attrition outcomes. Better people managers are themselves more likely to receive higher subjective performance ratings and to be promoted.

You may purchase this paper on-line in .pdf format from SSRN.com ($5) for electronic delivery.

Access to NBER Papers

You are eligible for a free download if you are a subscriber, a corporate associate of the NBER, a journalist, an employee of the U.S. federal government with a ".GOV" domain name, or a resident of nearly any developing country or transition economy.

If you usually get free papers at work/university but do not at home, you can either connect to your work VPN or proxy (if any) or elect to have a link to the paper emailed to your work email address below. The email address must be connected to a subscribing college, university, or other subscribing institution. Gmail and other free email addresses will not have access.

E-mail:

Machine-readable bibliographic record - MARC, RIS, BibTeX

Document Object Identifier (DOI): 10.3386/w24360

Users who downloaded this paper also downloaded* these:
Griliches and Mairesse w5067 Production Functions: The Search for Identification
Fajgelbaum and Redding w20217 External Integration, Structural Transformation and Economic Development: Evidence from Argentina 1870-1914
Collins and Margo w16665 Race and Home Ownership from the Civil War to the Present
Scott Morton and Zettelmeyer w7712 The Strategic Positioning of Store Brands in Retailer - Manufacturer Bargaining
Iskoz and Wang w9791 How to Tell if a Money Manager Knows More?
 
Publications
Activities
Meetings
NBER Videos
Themes
Data
People
About

National Bureau of Economic Research, 1050 Massachusetts Ave., Cambridge, MA 02138; 617-868-3900; email: info@nber.org

Contact Us