Repairing the Damage: The Effect of Price Expectations on Auto-Repair Price Quotes
NBER Working Paper No. 19154
---- Acknowledgements ----
We wish to thank Brian Hafer, Georgette Ong, Tracey Virtue, and Melanie Webber for enabling us to run the experiments in this paper. This research was conducted in collaboration with AutoMD, whose call center employees conducted the primary data collection. The authors received no compensation from AutoMD for conducting this research. We are also grateful for the generous advice and help from Angela Lee and Eric Anderson. We thank Steve Tadelis and seminar participants at Northwestern, Stanford, Yale, and the NBER IO Winter Meetings for many helpful comments and suggestions. The views expressed herein are those of the authors and do not necessarily reflect the views of the National Bureau of Economic Research.