NATIONAL BUREAU OF ECONOMIC RESEARCH
NATIONAL BUREAU OF ECONOMIC RESEARCH

Forgetting and Heterogeneity in Task Delay: Evidence from New York City Parking-Ticket Recipients

Ori Heffetz, Ted O'Donoghue, Henry S. Schneider

NBER Working Paper No. 23012
Issued in December 2016
NBER Program(s):AG, PE

We study response behavior of New York City parking-ticket recipients by analyzing administrative data on 6.6 million tickets issued to 2 million individuals over two years. Exploiting variation (from a policy change and a field experiment) in letters sent to recipients, we find that forgetting plays a major role in delay–letters seem to act mostly as reminders, with their content mattering little. Moreover, by studying an individual’s behavior across multiple tickets, we find significant heterogeneity in underlying types, with different types reacting differently to deadlines and reminders. Failure to account for this heterogeneity yields biased–and sometimes incorrect–conclusions.

You may purchase this paper on-line in .pdf format from SSRN.com ($5) for electronic delivery.

Access to NBER Papers

You are eligible for a free download if you are a subscriber, a corporate associate of the NBER, a journalist, an employee of the U.S. federal government with a ".GOV" domain name, or a resident of nearly any developing country or transition economy.

If you usually get free papers at work/university but do not at home, you can either connect to your work VPN or proxy (if any) or elect to have a link to the paper emailed to your work email address below. The email address must be connected to a subscribing college, university, or other subscribing institution. Gmail and other free email addresses will not have access.

E-mail:

The NBER Bulletin on Aging and Health provides summaries of publications like this.  You can sign up to receive the NBER Bulletin on Aging and Health by email.

Supplementary materials for this paper:

Machine-readable bibliographic record - MARC, RIS, BibTeX

Document Object Identifier (DOI): 10.3386/w23012

Users who downloaded this paper also downloaded* these:
Bursztyn and Jensen w23013 Social Image and Economic Behavior in the Field: Identifying, Understanding and Shaping Social Pressure
Holladay, LaRiviere, Novgorodsky, and Price w22939 Asymmetric Effects of Non-Pecuniary Signals on Search and Purchase Behavior for Energy-Efficient Durable Goods
Glaeser and Xiong w23279 Urban Productivity in the Developing World
Botero, Ponce, and Shleifer w18119 Education and the Quality of Government
Wherry, Miller, Kaestner, and Meyer w20929 Childhood Medicaid Coverage and Later Life Health Care Utilization
 
Publications
Activities
Meetings
NBER Videos
Themes
Data
People
About

National Bureau of Economic Research, 1050 Massachusetts Ave., Cambridge, MA 02138; 617-868-3900; email: info@nber.org

Contact Us