Information and Quality when Motivation is Intrinsic: Evidence from Surgeon Report Cards
NBER Working Paper No. 18804
Issued in February 2013
NBER Program(s): HC IO PE
If profit maximization is the objective of a firm, new information about quality should affect firm behavior only through its effects on market demand. I consider an alternate model in which suppliers are motivated by a desire to perform well in addition to profit. The introduction of quality “report cards” for cardiac surgery in Pennsylvania provides an empirical setting to isolate the relative role of extrinsic and intrinsic incentives in determining surgeon response. Information on performance that was new to surgeons and unrelated to patient demand led to an intrinsic response four times larger than surgeon response to profit incentives.
The NBER Bulletin on Aging and Health provides summaries of publications like this.
You can sign up to receive the NBER Bulletin on Aging and Health by email.
This paper is available as PDF (399 K) or via email.
Machine-readable bibliographic record -
Document Object Identifier (DOI): 10.3386/w18804
Users who downloaded this paper also downloaded these:
|Royer, Stehr, and Sydnor
||w18580 Incentives, Commitments and Habit Formation in Exercise: Evidence from a Field Experiment with Workers at a Fortune-500 Company
|Augenblick, Niederle, and Sprenger
||w18734 Working Over Time: Dynamic Inconsistency in Real Effort Tasks
|Hastings, Neilson, and Zimmerman
||w18324 The Effect of School Choice on Intrinsic Motivation and Academic Outcomes
|Nagin, Rebitzer, Sanders, and Taylor
||w8811 Monitoring, Motivation and Management: The Determinants of Opportunistic Behavior in a Field Experiment
|Heckman and Kautz
||w19656 Fostering and Measuring Skills: Interventions That Improve Character and Cognition