TY  - JOUR
AU  - Ichniowski,Casey
TI  - Industrial Relations and Economic Performance Grievances and Productivity
JF  - National Bureau of Economic Research Working Paper Series
VL  - No. 1367
PY  - 1984
Y2  - June 1984
UR  - http://www.nber.org/papers/w1367
L1  - http://www.nber.org/papers/w1367.pdf
N1  - Author contact info:
Casey Ichniowski
Graduate School of Business
3022 Broadway Street, 713 Uris Hall
Columbia University
New York, NY 10027
Tel: 212/854-4433
Fax: 212/316-9355
E-Mail: bei1@columbia.edu
AB  - This study documents a significant inverse relationship between grievance rates and productivity. It is argued in the theoretical model in the paper that this significant inverse relationship reflects greater discrepencies between reported and effective labor hours as grievance rates increase. Agrievance-free plant is some 1.3% more productive and up to i6.y% more profitable than when the plant operates with an average rate of grievances, so that industrial relations performance can critically influence the performance of the firm.
ER  -