@techreport{NBERw13481, title = "Reference Points and the Theory of the Firm", author = "Oliver D. Hart", institution = "National Bureau of Economic Research", type = "Working Paper", series = "Working Paper Series", number = "13481", year = "2007", month = "October", URL = "http://www.nber.org/papers/w13481", abstract = {In this article I argue that it has been hard to make progress on Coase's theory of the firm agenda because of the difficulty of formalizing haggling costs. I propose an approach that tries to move things forward using the idea of aggrievement costs, and apply it to the question of whether a transaction should be placed inside a firm (in-house production) or in the market place (outsourcing).}, }