Front matter, table of contents, prefatory note: Zvi Griliches (p. -13 - 0) (bibliographic info) (download)

Introduction: Zvi Griliches (p. 1 - 22) (bibliographic info) (download)

1. Recent and Planned Improvements in the Measurement and Deflation of Services Outputs and Inputs in BEA's Gross Product Originating Estimates: Michael F. Mohr (p. 25 - 71) (bibliographic info) (download)

2. Productivity Measurement in Service Industries: Edwin R. Dean, Kent Kunze (p. 73 - 107) (bibliographic info) (download)

3. Improvements in Measuring Price Changes in Consumer Services: Past, Present, and Future: Paul A. Armknecht, Daniel H. Ginsburg (p. 109 - 157) (bibliographic info) (download)

4. Productivity in the Distributive Trades: The Shopper and the Economies of Massed Reserves: Walter Y. Oi (p. 161 - 193) (bibliographic info) (download)

5. The Real Output of the Stock Exchange : Timothy F. Bresnahan, Paul Milgrom, Jonathan Paul (p. 195 - 216) (bibliographic info) (download)

6. User Costs, Shadow Prices, and the Real Output of Banks: Dennis J. Fixler, Kimberly D. Zieschang (p. 219 - 243) (bibliographic info) (download)

7. Measurement and Efficiency Issues in Commercial Banking: Allen N. Berger, David B. Humphrey (p. 245 - 300) (bibliographic info) (download)

8. The Output of the Education Sector: Dale W. Jorgenson, Barbara M. Fraumeni (p. 303 - 341) (bibliographic info) (download)

9. Measurement of Output and Quality Adjustment in the Day-care Industry: Swati Mukerjee, Ann Dryden Witte (p. 343 - 369) (bibliographic info) (download)

10. Productivity in the Transportation Sector: Robert J. Gordon (p. 371 - 427) (bibliographic info) (download)

11. Purchased Services, Outsourcing, Computers, and Productivity in Manufacturing: Donald Siegel, Zvi Griliches (p. 429 - 460) (bibliographic info) (download)

12. Dispersion and Heterogeneity of Firm Performances in Nine French Service Industries, 1984-1987: Elizabeth Kremp, Jacques Mairesse (p. 461 - 489) (bibliographic info) (download)

13. Measuring Final Product Services for International Comparisons: Alan Heston, Robert Summers (p. 493 - 516) (bibliographic info) (download)

14. Measuring Public-Sector Output: The Swedish Report: Richard Murray (p. 517 - 542) (bibliographic info) (download)

List of Contributors, Indexes: Zvi Griliches (p. 543 - 562) (bibliographic info) (download)