NATIONAL BUREAU OF ECONOMIC RESEARCH
NATIONAL BUREAU OF ECONOMIC RESEARCH

Richard N. Rosett

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NBER Working Papers and Publications

July 1999Characteristics of TQM: Evidence from the RIT/USA Today Quality Cup Competition
with Joshua G. Rosett: w7241
This paper reports the results of a field study examining the use of TQM at 15 firms. The sample is drawn from winners and finalists of the RIT/USA Today Quality Cup. The authors interviewed 75 employees (5 per firm) including 14 executives, 44 middle managers, and 17 front line workers. The interviews elicited information on the motives for adopting TQM, the role of leadership, the use of monitoring, the use of rhetoric, the extent and type of training, the basis for employee evaluation, compensation, and promotion, the use of teams, reallocation of authority, and the results of the TQM program. We use the data to provide a description of how TQM works in practice, including factors that determine patterns of use across firms. A major result is that team-based problem solving is used...
January 1991Art Museums in the United States: A Financial Portrait
in The Economics of Art Museums, Martin Feldstein, editor
1976Front matter, The Role of Health Insurance in the Health Services Sector
in The Role of Health Insurance in the Health Services Sector, Richard N. Rosett
Index
in The Role of Health Insurance in the Health Services Sector, Richard N. Rosett
 
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