NATIONAL BUREAU OF ECONOMIC RESEARCH
NATIONAL BUREAU OF ECONOMIC RESEARCH

Dylan Glover

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NBER Working Papers and Publications

October 2016Discrimination as a Self-Fulfilling Prophecy: Evidence from French Grocery Stores
with Amanda Pallais, William Pariente: w22786
Examining the performance of cashiers in a French grocery store chain, we find that manager bias negatively affects minority job performance. In the stores studied, cashiers work with different managers on different days and their schedules are determined quasi-randomly. When minority cashiers, but not majority cashiers, are scheduled to work with managers who are biased (as determined by an Implicit Association Test), they are absent more often, spend less time at work, scan items more slowly, and take more time between customers. Manager bias has consequences for the average performance of minority workers: while on average minority and majority workers perform equivalently, on days where managers are unbiased, minorities perform significantly better than do majority workers. This appear...

Published: Dylan Glover & Amanda Pallais & William Pariente, 2017. "Discrimination as a Self-Fulfilling Prophecy: Evidence from French Grocery Stores*," The Quarterly Journal of Economics, vol 132(3), pages 1219-1260.

 
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