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NATIONAL BUREAU OF ECONOMIC RESEARCH

NBER Working Papers by Nina Singh

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Working Papers

March 2012Improving Police Performance in Rajasthan, India: Experimental Evidence on Incentives, Managerial Autonomy and Training
with Abhijit Banerjee, Raghabendra Chattopadhyay, Esther Duflo, Daniel Keniston: w17912
The role of good management practices in organizations has recently been emphasized. Do the same principles also apply in government organizations, even the most bureaucratic and hierarchical of them? And can skilled, motivated managers identify how to improve these practices, or is there a role for outsiders to help them in this task? Two unique large-scale randomized trials conducted in collaboration with the state police of Rajasthan, India sought to increase police efficiency and improve interactions with the public. In a sample of 162 police stations serving almost 8 million people, the first experiment tested four interventions recommended by police reform panels: limitations of arbitrary transfers, rotation of duty assignments and days off, increased community involvement, and on-du...

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