HCAHPS Question
often were the patients rooms and bathrooms kept clean? H_CL
often did nurses communicate well with patients? H_CO
often did doctors communicate well with patients? H_CO
often did patients receive help quickly from hospital staff? H_CO
often was patients pain well controlled? H_CO
often did staff explain about medicines before giving them to patients? H_CO
patients given information about what to do during their recovery at home?H_CO
do patients rate the hospital overall? H_HS
How do patients rate the hospital overall?
How often was the area around patients rooms kept quiet at night?
Would patients recommend the hospital to friends and family?
How often were the patients rooms and bathrooms kept clean?
How often did nurses communicate well with patients?
How often did doctors communicate well with patients?
How often did patients receive help quickly from hospital staff?
How often was patients pain well controlled?
How often did staff explain about medicines before giving them to patients?
Were patients given information about what to do during their recovery at home?

HCAHPS Answer Description
es sometimes or never communicated well 5
ors sometimes or never communicated well 5
ents always received help as soon as they wanted 65
ents sometimes or never received help as soon as they wanted 9
was sometimes or never well controlled 8
staff did not give patients this information 15 @
staff did give patients this information 85
ents who gave a rating of 6 or lower (low) 9
ents who gave a rating of 7 or 8 (medium) 26
Patients who gave a rating of 9 or 10 (high)
NO, patients would not recommend the hospital (they probably would not or definitely would not recommend it)
YES, patients would definitely recommend the hospital
YES, patients would probably recommend the hospital
Nurses sometimes or never communicated well
Doctors sometimes or never communicated well
Patients always received help as soon as they wanted
Patients sometimes or never received help as soon as they wanted
Patients usually received help as soon as they wanted
Pain was sometimes or never well controlled
No, staff did not give patients this information
Yes, staff did give patients this information
Patients who gave a rating of 6 or lower (low)
Patients who gave a rating of 7 or 8 (medium)