HCAHPS Question
often were the patients rooms and bathrooms kept clean? Room
often did nurses communicate well with patients? Nurs
often did doctors communicate well with patients? Doct
often did patients receive help quickly from hospital staff? Pati
often was patients pain well controlled? Pain
often did staff explain about medicines before giving them to patients? Staf
patients given information about what to do during their recovery at home?No,
patients given information about what to do during their recovery at home?Yes,
do patients rate the hospital overall? Pati
often was the area around patients rooms kept quiet at night? Alwa
How often was the area around patients rooms kept quiet at night?
Would patients recommend the hospital to friends and family?

HCAHPS Answer Description
es sometimes or never communicated well 3@H
ors sometimes or never communicated well .@H
ents always received help as soon as they wanted &@H
ents sometimes or never received help as soon as they wanted :@H
ents usually received help as soon as they wanted Q@H
was sometimes or never well controlled 8@H
staff did not give patients this information @T@H
staff did give patients this information $@H
ents who gave a rating of 6 or lower (low) 9@H
ents who gave a rating of 7 or 8 (medium) @P@H
NO, patients would not recommend the hospital (they probably would not or definitely would not recommend it)
YES, patients would definitely recommend the hospital
YES, patients would probably recommend the hospital