HCAHPS Question
do patients rate the hospital overall? Pati
often did doctors communicate well with patients? Doct
often did nurses communicate well with patients? Nurs
often did patients receive help quickly from hospital staff? Pati
often did staff explain about medicines before giving them to patients? Staf
often was patients' pain well controlled? Pain
often was the area around patients' rooms kept quiet at night? Alwa
often was the area around patients' rooms kept quiet at night? Some
often was the area around patients' rooms kept quiet at night? Usua
often were the patients' rooms and bathrooms kept clean? Room
How often were the patients' rooms and bathrooms kept clean?
Were patients given information about what to do during their recovery at home?
Would patients recommend the hospital to friends and family?
How do patients rate the hospital overall?
How often did doctors communicate well with patients?
How often did nurses communicate well with patients?
How often did patients receive help quickly from hospital staff?
How often did staff explain about medicines before giving them to patients?
How often was patients' pain well controlled?
How often was the area around patients' rooms kept quiet at night?

HCAHPS Answer Description
ents who gave a rating of 6 or lower (low) <@A
ors sometimes or never communicated well 1@A
es sometimes or never communicated well 8@A
ents always received help as soon as they wanted &@A
ents sometimes or never received help as soon as they wanted 9@A
ents usually received help as soon as they wanted N@A
was sometimes or never well controlled <@A
No, staff did not give patients this information
Yes, staff did give patients this information
NO, patients would not recommend the hospital (they probably would not or definitely would not recommend it)
YES, patients would definitely recommend the hospital
YES, patients would probably recommend the hospital
Patients who gave a rating of 6 or lower (low)
Patients who gave a rating of 7 or 8 (medium)
Patients who gave a rating of 9 or 10 (high)
Doctors sometimes or never communicated well
Nurses sometimes or never communicated well
Patients always received help as soon as they wanted
Patients sometimes or never received help as soon as they wanted
Patients usually received help as soon as they wanted
Pain was sometimes or never well controlled