HCAHPS Question
often did staff explain about medicines before giving them to patients? Staf
often was patients' pain well controlled? Pain
often did doctors communicate well with patients? Doct
d patients recommend the hospital to friends and family? NO,
often did patients receive help quickly from hospital staff? Pati
do patients rate the hospital overall? Pati
d patients recommend the hospital to friends and family? YES,
patients given information about what to do during their recovery at home?Yes,
often were the patients' rooms and bathrooms kept clean? Room
often was the area around patients' rooms kept quiet at night? Usua
often did nurses communicate well with patients? Nurs
often was the area around patients' rooms kept quiet at night? Some
often was the area around patients' rooms kept quiet at night? Alwa
Were patients given information about what to do during their recovery at home?
How often did doctors communicate well with patients?
How often were the patients' rooms and bathrooms kept clean?
How often did nurses communicate well with patients?
How often did patients receive help quickly from hospital staff?
How often was the area around patients' rooms kept quiet at night?
How often did staff explain about medicines before giving them to patients?
Would patients recommend the hospital to friends and family?
How do patients rate the hospital overall?
How often was patients' pain well controlled?

HCAHPS Answer Description
ors sometimes or never communicated well @A
patients would not recommend the hospital (they probably would not or definitely would not recommend it)P@A
ents always received help as soon as they wanted @S@A
staff did give patients this information 3@A
ents sometimes or never received help as soon as they wanted (@A
ents who gave a rating of 6 or lower (low) <@A
was sometimes or never well controlled ?@A
ents who gave a rating of 7 or 8 (medium) P@A
patients would definitely recommend the hospital
No, staff did not give patients this information
Nurses sometimes or never communicated well
Patients usually received help as soon as they wanted
Patients always received help as soon as they wanted
YES, patients would probably recommend the hospital
YES, patients would definitely recommend the hospital
Doctors sometimes or never communicated well
Patients sometimes or never received help as soon as they wanted
Yes, staff did give patients this information
Patients who gave a rating of 6 or lower (low)
Pain was sometimes or never well controlled
Patients who gave a rating of 9 or 10 (high)
Patients who gave a rating of 7 or 8 (medium)
NO, patients would not recommend the hospital (they probably would not or definitely would not recommend it)