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NBER Working Papers and Publications
|June 2007||Information, Technology and Information Worker Productivity: Task Level Evidence|
with Erik Brynjolfsson, Marshall Van Alstyne: w13172
In an effort to reveal the fine-grained relationships between IT use, patterns of information flows, and individual information-worker productivity, we study task level practices at a midsize executive recruiting firm. We analyze both project-level and individual-level performance using: (1) detailed accounting data on revenues, compensation, project completion rates, and team membership for over 1300 projects spanning 5 years, (2) direct observation of over 125,000 email messages over a period of 10 months by individual workers, and (3) data on a matched set of the same workers' self-reported IT skills, IT use and information sharing. These detailed data permit us to econometrically evaluate a multistage model of production and interaction activities at the firm, and to analyze the relat...
Aral, Sinan and Brynjolfsson, Erik and Van Alstyne, Marshall W., Information, Technology and Information Worker Productivity (September 11, 2011). Information Systems Research, Forthcoming. Available at SSRN: http://ssrn.com/abstract=942310