TY - JOUR AU - Augereau,Angelique AU - Greenstein,Shane AU - Rysman,Marc TI - Coordination vs. Differentiation in a Standards War: 56K Modems JF - National Bureau of Economic Research Working Paper Series VL - No. 10334 PY - 2004 Y2 - March 2004 UR - http://www.nber.org/papers/w10334 L1 - http://www.nber.org/papers/w10334.pdf N1 - Author contact info: Shane Greenstein The Elinor and Wendell Hobbs Professor Kellogg School of Management Northwestern University 2001 Sheridan Road Evanston, IL 60208-2013 Tel: 847/467-5672 Fax: 847/467-1777 E-Mail: greenstein@kellogg.northwestern.edu Marc Rysman Department of Economics Boston University 270 Bay State Road Boston, MA 02215 Tel: 617-353-3086 Fax: 617-353-4449 E-Mail: mrysman@bu.edu AB - 56K modems were introduced under two competing incompatible standards. We show the importance of competition between Internet Service Providers in the adoption process. We show that ISPs were less likely to adopt the technology that more competitors adopted. This result is particularly striking given that industry participants expected coordination on one standard or the other. We speculate about the role of ISP differentiation in preventing the market form achieving standardization until a government organization intervened. ER -